IDAKPO EUNICE OJONUGWA

Streamlined client onboarding for diverse health, life, and pension insurance plans, ensuring 100% compliance with company and regulatory standards for over 500 new clients annually.

Maintained accurate and up-to-date client databases for over 1,500 active policies, improving data integrity and accessibility by 20% for sales and service teams.

Enhanced client understanding and satisfaction by providing clear guidance on complex policy terms, payment procedures, and claim processes, reducing inquiry resolution time by 15%.

Partnered effectively with the sales team to consistently achieve and exceed monthly enrollment targets by an average of 10%, contributing to significant business growth and client retention.

Led a team of 3 finance professionals, overseeing daily financial operations including billing, cash management, and reconciliations for a 100+ room hotel.

Ensured 100% compliance with internal controls and accounting standards through meticulous review of financial reports, minimizing discrepancies and audit risks.

Contributed to annual budgeting and forecasting processes, identifying and implementing cost optimization strategies that resulted in a 5% reduction in operational expenses.

Developed and delivered training programs for 2 junior finance staff, improving documentation accuracy by 25% and overall team process efficiency.

Fostered strong inter-departmental relationships, ensuring seamless financial operational flow and timely resolution of cross-functional issues, improving payment processing by 10%.

Managed an administrative team of 4, overseeing comprehensive management of over 200 property listings, client records, and critical legal documentation.

Ensured accurate and timely preparation of over 150 tenancy agreements, invoices, and official correspondence monthly, supporting seamless business operations and client relations.

Optimized scheduling, client follow-up protocols, and internal reporting mechanisms, enhancing overall service delivery and reducing client response times by 20%.

Coordinated daily staff duties, improving team productivity by 15% and maintaining 99% accuracy in record-keeping through robust oversight and training.

Mentored and led the administrative team, fostering a high-performance culture that improved team efficiency by 10% and elevated client satisfaction scores.

Consistently exceeded monthly sales targets by an average of 15%, driven by effective product assistance and personalized customer engagement.

Increased average transaction value by 10% through strategic upselling and compelling product demonstrations, boosting overall store revenue.

Streamlined inventory management for over 500 SKUs and efficiently handled 50+ POS transactions daily, resolving customer concerns within 5 minutes to maintain high satisfaction.

Enhanced store organization and visual merchandising, contributing to an improved shopping experience and a 5% increase in customer traffic and sales.